Complaint or return process
In order to handle returns and complaints in collaboration with our international manufacturers, we kindly ask you to first read through and contemplate to the conditions below.
It is important that you provide as detailed information as possible. This to prevent the risk of misinterpretations and make handling more efficient.
Terms of complaint or return
Warranty and condition
Is the unit still covered by the warranty? If it is within the warranty period but is destroyed by, for example, corrosion or other external factors that are not covered by the warranty, it is not justified to send it in return as a claim. Then it would be more economical to scrap the unit directly to avoid shipping and analysis costs that can be charged to you in the event of rejected complaints.
NOTE! Make sure that returned goods are packed and protected well so that no further damage occurs to the goods during transport.
Requirements of written documentation (preferably in English)
Written documentation / fault description must always be presented for the returned material, either via our return form or your own documentation. The documentation must include at least the information contained in our form unless otherwise agreed in advance.
– Link to instructions for RMA form
Please note that our manufacturers reserve the right to invoice any costs incurred for analyzes in cases where the manufacturers investigation has proven the claimed material obviously have been damaged by the customer, or in the case of lift time analyses, etc. Such costs can be charged to the customer.
For questions email: customerservice@storkdrives.com
Make sure that returned goods are packed and protected well and send the material together with the documentation to:
Stork Drives AB
Solna Strandväg 120
SE-171 54 SOLNA
Sweden
NOTE! The customer is responsible for the cost and risk of returning goods unless otherwise is agreed in advance.
Thank you for your participation!
